Our icon tokens were inconsistently stylized and organized.
The library was scattered across multiple files, making it hard to navigate. The automated pipeline (a script to parse figma .json through github) lacked flexibility for iconography. Icons were styled and sized inconsistently. Designers and developers often struggled to find the correct icons in the repositories.

Guidelines for designing icons were established and the library was centralized.
I established clear guidelines for icon sizing, style, and padding ensuring consistency across the library. The icon token library was centralized in to one file in Figma, where both designers and developers, can find the tokens easily (we improved search by attaching keywords to components) and the design system team can manage them easily.

This resulted in less inquiries of where icons could be found in the repo and greater consistency between design and development.
Inquiries about icon locations dropped by 64%. The guidelines on the documentation site now provides clear guidelines for designers when creating new icon, which has streamlined the design process and removed a ton of ambiguity when making decisions. It has also provided (non-systems) designers with the ability to create their own icons.